Regina Cannon

Telecommunications Professional

PO Box 92762 - Atlanta, GA 30314

regina.cannon3@gmail.com - (770)875-2173

 

Quality-driven telecommunications professional with 15+ years of experience in technical support/leadership positions.  Highly skilled and specialized in VOIP, DCS, ADM, MUX, SONET, Ethernet, and IP-Based networks. Possess strong analytical, technical, and organizational skills with a proven ability to monitor, navigate, and repair Switch, DWDM, Voice and Optical Transport equipment traversing varied networks. Possess key elements of troubleshooting skills and methodologies to meet Network Availability and Restoration commitments made to customers.

 

TECHNICAL SKILLS

 

Network Elements: FLM 150,600, Flashwave 2400, Flashwave 7200, Titan, Tellabs 532L, DSC, Tadiran, Alcatel1633/1631/1630 Daces, Cisco Sip IAD, Cyan, Adtran MX2800, DDM-2000, FT-2000,  TA-3000, Lucent Dac II, Cisco Routers 7606 and 10008 Series, 5808 Trunking Gateway Router, Transmode TM-Series TM-3000 & TM-301, ASR Router, , Cisco 15454, Nortel CVX 1800, Lucent TNT/APX, Ciena Firefly Transport, Cac Access Navigator, Edgelink Mux, Ciena Core Director, Nortel OC48/192, Eagle STP, D4 Channel Bank, Redback, Echo Cancellers, Passport, Cable/DSL Modem

 

Network Protocols and Applications: SS7,TCP/IP, SIP, SSH, OSPF, BGP, VOIP, MPSL, ,Fast Ethernet, Gigabit Ethernet, Fiber Optics/Dark Fiber, Ethernet, radius, ISDN, Unix, Frame Relay, ATM, Telnet and SONET

 

Switches: SONUS Softswitch, Broadsoft Voice Manager, Cisco BTS10/200 soft switch Lucent 7606 Cisco Routers, 10K Series Routers, 5ESS, DMS 100/250/500, Juniper, Siemens-Fujitsu, Sentient ATM, Viper/Vector Softswitch

 

Client Applications/Tools: Wireshark, Netsmart 1500, CTC, Nortel Preside, Ciena Node Manager, Wolverine, Eastern Research, Netops Manager, Spyglass, Netcool, Granite, Circuit Vision, Remedy, Clarify, RFM, Circuit Vision, TIRKS, WFA/C,  Access Guardian, BAAIS, AAIS/DS, Metasolv, Change Management/MOPs, Lucent Wavestar CIT,

 

 

Vendor Training: Alcatel 1630/31/33 - SX Sonet Cross Connect O/M, Unix Basics, Sonus equipment overview, trunking, and troubleshooting, DMS Supernode System Maintenance

Testing equipment: T-Berd 107a, 224, 209, 310, Fireberd 6000, Sage 930, Net Analyst, React, Centest, Integrated Digital Test System, H-P Internet Advisor, Inet

 

 

 

 

WORK EXPERIENCE

 

Network Analyst II

Windstream Communications Carrier NOC (Contractor)– December 2014 – present

Provides operational support for access and transport service provider data networks

  •Troubleshoot/diagnose and resolve trouble tickets for networking and infrastructure    

  • Provides technical and analytical support in determining the root cause of network problems

    and implement action plans based on Windstream policies and/or guidelines, and NOC

    departmental processes and procedures

  • Identifies, isolates and helps resolve network and customer impacting issues in a 24 X 7 environment.

  •Assist/mentor other technicians with their technical development in the use of monitoring tools,    

    network  structure and theory and circuit troubleshooting

 

Center Operations Technician

Verizon Core (Contractor) - September 2012 to December 2014

 

Provisioning and maintenance activity from DS0 to Sonet networks as required for installation and failure after install issues. Troubleshoot, test and correct circuits, network, and CPE equipment.

• Designs, modifies, develops, writes and implements software programming applications

• Supports and/or installs software applications/operating systems

• Participates in the testing process through test review and analysis, test witnessing and

   certification of software

• Designs, plans, and coordinates work teams

• Provides technical support to project team members

    On a daily basis monitors, tests, troubleshoots, and restores many types of data services as it    

    relates to installation duties and failure after install issues

• Provided Tier II support for other departments

• Verified circuit designs as needed and assisted provisioning personnel with making

    Corrections accordingly

• Work closely with Operations to assure timely turn-up of new services as well as any required moves, adds, changes, deletes associated with cost savings or other network management.

 

Network Operations Engineer II

CBEYOND COMMUNICATIONS

Atlanta, GA - July 2009 to September 2012

• Monitored, trouble isolate and repair of Cbeyond infrastructure. This includes managing an IP  

   based network with multiple data equipment and applications including:

   I.P. networks including 7606 Cisco Routers, 10K Series Routers and Cisco BTS packetized voice

  switches, 5850 Trunking Gateway Routers, ASR, Sonus Softswitch Platform, IP Ethernet, IBM

   Netcool alarm, Granite trouble ticket system.           

•Management and troubleshooting of many types of data, voice and cloud services

  Including ATM, Point to Point, Point to Multipoint, DS3, OC3, email, DNS, router configuration, media gateways and changes in Cisco Routers. Provided Tier II support for other

departments as needed.

•Verified and initiated MOP activities as needed.

 

Network Operations Center Technical Specialist- Switched Applications

LEVEL3 COMMUNICATIONS - Atlanta, GA - 2003 to 2009

•Monitored, repaired and maintained infrastructure trunking across Level3's network.

  Tasked with progressive responsibility and functionally served in lead position/subject

matter expert on quickly learned and legacy networks and applications.  Responsible for

  network analysis,  management and performance monitoring tools to diagnose problems and

  determine source.

•Conducted analysis and trouble isolation of active VOIP dropped calls, 408 request 

timeouts,   failed new call attempts, reportable VOIP outage events, Interface down/packet

loss investigation, Sonus Soft Switch/TNT/ APX COT failures and voice quality issues utilizing

  TCP/IP, SIP, SSH, Radius and Sonet Protocols in-house and when testing with Lecs

•Extensively tested trunks and isolated network troubles with Nortel DMS family Class 5

  switches as well as  the Alcatel/Lucent 5ESS across the respective networks including DS0,

  DS1, DS3, E-911, Pri and the SS7 signaling network reducing downtime and time to repair.

•Improved network availability and performance through troubleshooting, infrastructure            

  trunking and resolving call failure issues on Level3's VOIP switching platforms across the

LEC-to-switch and switch-to-switch applications. These communications circuits often

involved VOIP-to-DMS and VOIP-to-5ESS.

•Maintained and performed fault isolation involving local and international communications

  circuits with other Local and Long-Distance providers. This included STP-to-Switch, STP-to-STP,          

  Switch-to-international partner and STP- to-customer applications

•Tasked with progressive responsibility and functionally served in lead position/subject matter   

   expert on quickly learned and legacy networks and applications

•Participated on incident conference call bridges with various groups and levels

of management

•Verified and initiated Change Management and MOP activities as needed.

Network Operations Center Technical Specialist - Transport Applications

•Maintained DS3 and OC-n level circuits across Level 3s vast SONET backbone.

  This network spans many different technologies and equipment manufacturers. This includes

DWDM, ATM,  point-to-point and switched protocols. Accepted technical escalations from         

  internal and external sources

• Identified appropriate application from transmission to switch to VOIP technology to

maintain  active network service under all circumstances.

•Proactively sought and identified potential network problems and addressed issues before

becoming service affecting events Provided immediate resolution to reduce impact to 

  customers                    

•Performed transport equipment EMS fault isolation and repair, reported median time to

repair, total service and stop time to management for metric requirements in order to provide       

  accurate estimates to customers and meet service level agreements.

•Supported and cross trained team members to share knowledge and provide action plans

  to resolve irregular customer concerns.

•Created part requests and coordinated module delivery and replacement of network elements   

  to return all network functionality to Level 3 platforms

 

Acceptance Center Lead Technician

XO COMMUNICATIONS, Regional Operating Center - Smyrna, GA - 2001 to 2003

•Provided technical advice and handled higher-level troubleshooting for the test and turn up

  Department

•Input, test and support translations and data fill for various switching platforms and network elements, products and services

•Performed simple translations add, changes, and deletions on DS1s and DS0s.

•Worked troubles related to DNS, LNP and routing issues for DMS and Sonus Softswitch

  platforms

•Introduced a base level troubleshooting and translations training guide for 1^st and 2^nd level

technicians

 

EDUCATION

Bachelor of Science in Management/Accounting

Park University - Parkville, MO

**Pending CCNA**

 

Vendor Training: Alcatel 1630/31/33 - SX Sonet Cross Connect O/M, Unix Basics, Sonus equipment overview, trunking, and troubleshooting, DMS Supernode System Maintenance

Testing equipment: T-Berd 107a, 224, 209, 310, Fireberd 6000, Sage 930, Net Analyst, React, Centest, Integrated Digital Test System, H-P Internet Advisor, Inet